Terms & Conditions

Effective Date: May 10, 2026

Welcome to Loomra Rugs. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, please do not use our website.

1. General Information

This website is owned and operated by Loomra Rugs. Throughout the site, the terms “we,” “us,” and “our” refer to Loomra Rugs.

By visiting our website and/or purchasing products from us, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies posted on the website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information while placing orders or creating an account.

3. Products & Product Descriptions

We strive to ensure that all product details, images, colors, descriptions, and pricing displayed on our website are accurate.

However:

  • Actual product colors may vary slightly due to screen settings, lighting, photography, and device display differences.
  • Handmade rugs and carpets may have slight variations in size, color, texture, or pattern, which are considered normal characteristics of handcrafted products.
  • Product availability is subject to change without notice.

We reserve the right to discontinue or modify products at any time.

4. Pricing & Payments

All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change prices without prior notice
  • Cancel orders due to pricing errors
  • Refuse suspicious or fraudulent transactions

Payments are processed securely through trusted third-party payment gateways.

Loomra Rugs does not store complete debit/credit card information on its servers.

5. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation email or message.

However, order acceptance occurs only after:

  • Payment verification
  • Product availability confirmation
  • Successful processing by our team

We reserve the right to cancel or refuse any order due to:

  • Incorrect pricing
  • Stock unavailability
  • Fraud suspicion
  • Incomplete customer information
  • Technical errors

If payment has already been made, eligible refunds will be processed accordingly.

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

  • Location
  • Courier services
  • Weather conditions
  • Public holidays
  • Operational delays

Loomra Rugs is not liable for delays caused by third-party shipping providers.

Customers are responsible for providing accurate delivery details.

7. Returns & Refunds

Returns, exchanges, and refunds are subject to our Refund & Return Policy.

Products must be returned in unused and original condition unless damaged during delivery.

Custom-made or personalized products may not be eligible for return or refund.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Videos
  • Designs
  • Graphics
  • Text
  • Website layout
  • Branding materials

is the property of Loomra Rugs and protected under applicable copyright and intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Republish
  • Sell
  • Use our content commercially

without prior written permission from Loomra Rugs.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes
  • Upload harmful or malicious content
  • Attempt unauthorized access to our systems
  • Spread viruses or harmful software
  • Impersonate another individual or business
  • Misuse customer or company information
  • Engage in fraudulent transactions

Any misuse may result in legal action and permanent restriction from our services.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party website content
  • Security practices
  • Privacy policies
  • Transactions conducted on external platforms

Accessing third-party websites is at your own risk.

11. Limitation of Liability

Loomra Rugs shall not be held liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Delivery delays
  • Website interruptions
  • Technical issues
  • Data loss
  • Third-party service failures

Our maximum liability shall not exceed the amount paid for the purchased product.

12. User Accounts

If you create an account on our website:

  • You are responsible for maintaining account confidentiality.
  • You are responsible for all activities under your account.
  • We reserve the right to suspend or terminate accounts involved in suspicious or unauthorized activities.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

14. Force Majeure

We shall not be held responsible for delays or failure to perform obligations due to events beyond our control, including:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Internet failures
  • Strikes
  • Pandemics
  • Transportation disruptions

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of the courts of your registered business location in India.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Loomra Rugs

📧 Email: your-support@loomrarugs.com

17. Acceptance of Terms

By accessing or using the Loomra Rugs website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.