Privacy Policy

Effective Date: May 10, 2026

Welcome to Loomra Rugs. Your privacy is important to us. This Privacy Policy explains how Loomra Rugs (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Loomra Rugs

Loomra Rugs is an online carpet and rug store that offers handmade and machine-made rugs, carpets, and home décor products through our website and online marketplaces.

This Privacy Policy applies to:

  • Our website
  • Mobile version of the website
  • Customer support interactions
  • Marketing communications
  • Related services and features

2. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Payment information
  • Account login information

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Location data
  • Website usage behavior
  • Cookies and tracking data

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store your full debit/credit card information on our servers.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website experience
  • Send order confirmations and updates
  • Respond to inquiries
  • Detect fraud and unauthorized activity
  • Personalize product recommendations
  • Run promotions and marketing campaigns
  • Improve our products and services

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Show relevant advertisements

You may disable cookies through your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We do not sell your personal information.

However, we may share information with trusted third parties including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Customer support tools
  • Government authorities when legally required

These third parties only receive information necessary to perform their services.

6. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Shipping providers
  • Google Analytics
  • Advertising platforms
  • Social media integrations

These services may collect information according to their own privacy policies.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss of data
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your data, no online system is completely secure.

8. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you:

  • Product updates
  • Promotional offers
  • New arrivals
  • Sale notifications

You may unsubscribe at any time using the unsubscribe link included in our emails.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your stored information

To exercise these rights, please contact us using the details below.

10. Data Retention

We retain your information only for as long as necessary to:

  • Complete orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. International Users

If you access our website from outside India, your information may be transferred and processed in India where our operations are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Continued use of the website after changes means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to request changes regarding your personal information, please contact us.

15. Consent

By using the Loomra Rugs website, you consent to this Privacy Policy and agree to its terms.