Effective Date: May 10, 2026

At Loomra Rugs, we strive to provide premium quality carpets and rugs crafted with care and attention to detail. Please read our Return & Refund Policy carefully before making a purchase.

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1. All Sales Are Final

All purchases made through Loomra Rugs are considered final.

We do not accept:

• Returns
• Exchanges
• Cancellations

once an order has been processed or delivered, except in cases involving manufacturing defects or damaged products received during delivery.

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2. Manufacturing Defects or Damaged Products

If you receive a product with a manufacturing defect or delivery damage, you must notify us within 24 hours of delivery.

To request a replacement, please email us with:

• Your order number
• Clear photos/videos of the defect or damage
• Description of the issue

📧 Email: your-email@example.com

After verification, we will arrange a replacement for the same product, subject to availability.

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3. Replacement Eligibility

Replacement requests will only be accepted if:

• The issue is reported within 24 hours of delivery
• The product is unused and unwashed
• The product remains in its original condition and packaging
• Valid proof of defect or damage is provided

Loomra Rugs reserves the right to reject claims that do not meet these conditions.

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4. Return Shipping & Logistics Costs

Customers may initially be responsible for arranging and paying the return shipping charges for approved replacement cases.

Once the returned product is received and inspected:

• Eligible logistics/shipping costs will be reimbursed
• Reimbursements will be processed within 7–10 business days
• Refunds will be sent through the original payment method or another preferred method agreed upon

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5. Non-Returnable Items

The following items are not eligible for return or replacement unless damaged or defective:

• Custom-made rugs
• Personalized products
• Products purchased during clearance or special sale events
• Used or damaged products caused after delivery

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6. Color & Appearance Disclaimer

Please note:

• Actual product colors may slightly vary due to screen settings, photography lighting, and monitor differences.
• Handmade rugs may contain slight irregularities in pattern, size, or texture, which are natural characteristics and not considered defects.

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7. Refunds

Refunds are only applicable if:

• A replacement cannot be provided, or
• The issue qualifies under applicable consumer protection laws

Approved refunds will be processed within 7–10 business days after confirmation.

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8. Cancellation Policy

Orders once placed may not be cancelled after processing or dispatch.

If you need urgent assistance regarding your order, please contact us immediately.

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9. Contact Us

For return, replacement, or refund-related queries, contact:

Loomra Rugs

📧 Email: your-support@loomrarugs.com

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10. Acceptance of Policy

By purchasing from Loomra Rugs, you acknowledge and agree to this Return & Refund Policy.