Customer Service Policy

At Loomra Rugs, customer satisfaction is our priority. If you need any assistance, product information, or support regarding your order, our customer care team will be happy to help you.

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📦 Shipping Times & Delivery

We offer complimentary shipping across India on all orders.

Estimated Delivery Timelines

• Standard Delivery: 1–7 business days
• Customized Rugs: 5–7 business days for processing
• Express & Next-Day Delivery: Available for selected locations

Delivery timelines may vary depending on product availability, location, and courier operations.

For more information regarding shipping methods, delivery timelines, or order tracking, please refer to our Shipping Policy.

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💳 Payment Methods

Loomra Rugs accepts secure payments through the following methods:

Accepted Payment Options

• Visa
• MasterCard
• American Express
• Discover
• UPI
• Net Banking
• Wallet Payments
• Cash on Delivery (COD) — available on eligible orders

Secure Payments

All online payments are processed through secure and trusted payment gateways to ensure your information remains protected.

For eligible customers, fast checkout options may also be available for quicker future purchases.

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📞 Contact Customer Support

If you require help or have any questions regarding:

• Orders
• Shipping
• Returns & refunds
• Product information
• Custom rug requests
• Payment issues

please contact us. support@loomrarugs.com

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❤️ We're Here to Help

Our support team is committed to providing a smooth and hassle-free shopping experience for every customer at Loomra Rugs.