Custom Order Policy

Effective Date: May 10, 2026

At Loomra Rugs, we understand that every home and interior space is unique. To help our customers create the perfect look, we offer customized rug and carpet solutions tailored to specific sizes, colors, patterns, and requirements.

Please read our Custom Order Policy carefully before placing a custom order.

1. What Are Custom Orders?

Custom orders include rugs or carpets that are specially manufactured, modified, or personalized according to customer requirements, including but not limited to:

  • Custom sizes
  • Personalized dimensions
  • Color modifications
  • Pattern adjustments
  • Shape customization
  • Special material requests
  • Bulk or project-based orders

Custom orders are made specifically for individual customers and may differ from standard ready-to-ship products.

2. Custom Order Process

To place a custom rug order, customers may contact us through:

📧 Email: your-email@example.com
📞 Phone/WhatsApp: +91-XXXXXXXXXX

Customers should provide:

  • Desired rug size
  • Preferred design or product reference
  • Color preferences
  • Shape requirements
  • Quantity
  • Delivery location
  • Any additional customization details

Our team may contact you for further clarification before processing the order.

3. Design Consultation & Approval

Before production begins, we may provide:

  • Design references
  • Color options
  • Layout previews
  • Approximate specifications
  • Material suggestions

Customers are responsible for carefully reviewing and approving all customization details before final confirmation.

Important:

Once the customer approves the design, dimensions, colors, or specifications:

  • Production will begin
  • Changes may not be possible
  • Additional modification charges may apply

Loomra Rugs is not responsible for issues arising from customer-approved measurements, colors, or design selections.

4. Custom Size Guidelines

Custom rugs are manufactured based on the dimensions provided by the customer.

Please Note:

  • Slight size variations may occur due to handmade or manufacturing processes.
  • Measurements should be provided accurately in feet, inches, centimeters, or meters.
  • We recommend allowing small measurement margins while placing orders.

Loomra Rugs is not liable for incorrect sizing provided by customers.

5. Color & Design Variations

Due to:

  • Screen settings
  • Lighting conditions
  • Material textures
  • Handcrafted production methods

actual colors and textures may vary slightly from:

  • Website images
  • Digital previews
  • Sample references

Minor variations are considered normal and are not treated as defects.

6. Processing & Production Time

Custom orders require dedicated production time.

Estimated Processing Time:

  • Standard custom rugs: 5–7 business days
  • Complex or bulk custom orders: Additional time may apply

Production timelines may vary depending on:

  • Design complexity
  • Material availability
  • Order volume
  • Customization requirements

Customers will be informed of estimated completion timelines during order confirmation.

7. Payment Terms for Custom Orders

Custom orders may require:

  • Full advance payment, or
  • Partial advance confirmation payment

Production for customized products will begin only after payment confirmation.

Failure to complete payment within the specified timeline may result in cancellation of the custom request.

8. Cancellation Policy for Custom Orders

Once production has started, custom orders cannot be cancelled.

Because customized rugs are specially manufactured for individual customers, cancellation requests after approval and production initiation will not be accepted.

9. Return & Refund Policy for Custom Orders

Custom-made and personalized rugs are non-returnable and non-refundable unless:

  • The product arrives damaged, or
  • A verified manufacturing defect is identified

Customers must report any manufacturing defects within 24 hours of delivery along with clear images/videos.

Approved claims may qualify for:

  • Replacement
  • Repair
  • Partial refund
  • Store credit

depending on the situation and product availability.

10. Shipping for Custom Orders

Custom rugs may require additional preparation and packaging time before dispatch.

Estimated delivery timelines may vary based on:

  • Production completion
  • Shipping destination
  • Courier operations

Tracking details will be shared once the order is dispatched.

11. Bulk & Commercial Custom Orders

For:

  • Hotels
  • Offices
  • Interior designers
  • Architects
  • Commercial projects

we offer bulk customization services and pricing support.

Please contact our team directly for project discussions and quotations.

12. Customer Responsibility

Customers are responsible for:

  • Providing accurate measurements
  • Reviewing approved designs carefully
  • Ensuring delivery details are correct
  • Understanding customization limitations

Loomra Rugs will not be responsible for errors resulting from incorrect information provided by customers.

13. Limitation of Liability

Loomra Rugs shall not be liable for:

  • Minor color variations
  • Slight size differences
  • Texture irregularities
  • Delays caused by suppliers or logistics partners
  • Customer-approved design errors

These are considered normal aspects of customized and handcrafted products.

14. Contact Us

For custom order inquiries or assistance, please contact: Loomra Rugs

15. Acceptance of Custom Order Policy

By placing a custom order with Loomra Rugs, you acknowledge and agree to the terms outlined in this Custom Order Policy.