Shipping Policy

Effective Date: May 10, 2026

At Loomra Rugs, we are committed to delivering your carpets and rugs safely and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Shipping Charges

We offer Free Shipping across India on all orders placed through the Loomra Rugs website.

There are no additional shipping charges unless specifically mentioned for special delivery services or remote locations.

2. Order Processing Time

We aim to process and dispatch all standard orders within 24 business hours after successful order confirmation.

Customized Rugs & Carpets

Customized or made-to-order carpets may require additional processing time of approximately:

  • 5–7 business days

before dispatch.

3. Estimated Delivery Time

Delivery timelines may vary depending on:

  • Product availability
  • Delivery location
  • Courier partner operations
  • Weather or unforeseen circumstances

Estimated delivery timelines:

  • Standard products: 2–10 business days
  • Customized products: Additional production time may apply

Please note that delivery times are estimates (order processing time, Estimated delivery time) and not guaranteed.

4. Delays During Sales & Peak Seasons

During:

  • Sale periods
  • Festivals
  • Public holidays
  • High order volume periods

deliveries may experience delays of approximately 5–7 additional business days.

We appreciate your patience during such periods.

5. Order Confirmation Process

Once your order is successfully placed, you will receive:

  • Order confirmation email
  • SMS/WhatsApp confirmation (if applicable)
  • Shipping confirmation with tracking details once dispatched

Please ensure your contact details are accurate while placing the order.

6. Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp.

You may use the tracking information to monitor your shipment status.

7. Cancellation Policy

Orders may only be cancelled before shipment dispatch.

To request cancellation, contact us immediately through:

📧 Email: your-email@example.com
📞 Phone: +91-XXXXXXXXXX

If the order has not been dispatched, eligible refunds will be processed within 48 business hours through the original payment method.

Orders already shipped cannot be cancelled.

8. Hidden Charges & Taxes

All prices displayed on the Loomra Rugs website are inclusive of applicable taxes and duties.

There are no hidden charges.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Loomra Rugs shall not be responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Wrong contact number
  • Incomplete delivery information

Additional shipping charges may apply for re-delivery attempts.

10. Damaged Packages

If your package appears damaged during delivery:

  • Do not accept the package if visibly tampered with
  • Take photos/videos immediately
  • Contact us within 24 hours of delivery

We will investigate and assist with eligible replacement claims.

11. Contact Us

For shipping-related queries, please contact us: 

📧 Email: your- support@loomrarugs.com                    

12. Acceptance of Shipping Policy

By placing an order with Loomra Rugs, you acknowledge and agree to this Shipping Policy.